Return and Refund policy

Return & Refund Policy for Personalized Pet Owner Gifts

Thank you for shopping with us at PetsOn. Due to the personalized nature of our products, which feature customer's pet photos, we do not accept returns unless there was a mistake on our part or the item was damaged upon arrival.

Returns: We do not accept returns for personalized items unless there is a mistake with the order or the item is damaged. Please contact us within 7 days of receiving your order if you believe a mistake has been made or if your item arrived damaged.

Refunds: In the event that we have made an error with your order (e.g., wrong item sent, damaged item), we will offer a refund or a replacement item, whichever you prefer. Refunds will be processed promptly upon confirmation of the error.

For Pet Products:

• When you click on the "Buy at Amazon" button on our website, you will be redirected to the Amazon product page. All aspects of your purchase, including returns and refunds, are subject to Amazon's policies.
• Please review Amazon's return and refund policies on their website. They vary depending on the product and seller.